For more than a decade, Niles has been an integral part of SummitCare Liverpool, ensuring that every aspect of life for the residents feels homely and personal. His current role as Manager Accommodation Services is diverse - managing the kitchen, accommodation, laundry and property maintenance, as well as being involved in the WHS Committee.
“My job involves looking after those things that help the home run smoothly and keeps the residents happy,” explained Niles. “From providing wonderful food to fixing leaks and organising the gardeners, I’m the person everyone comes to when something needs to be sorted.”
When Niles migrated to Australia, his parents stayed behind. “When I first started, I didn’t really know much about aged care in Australia. Working at SummitCare has given me a passion for the aged care industry and an understanding of how important it is.”
Niles believes strongly in the importance of creating a comfortable space for the residents. "As soon as you walk in, we want the home to feel welcoming. We involve the residents in everything - whether it’s getting their feedback on colours for a new paint job and doing some painting themselves, or inviting them to help in the garden. It’s about showing respect and making them feel at home - as well as giving them ownership. It’s really special.”
A large part of his role is ensuring residents enjoy their meals. “Food is central to the happiness of our residents. We have to think about texture, taste, and appearance, but also consider their cultural backgrounds and the foods they prefer. We make sure they always have options that reflect their preferences.”
“Residents are also welcome to come back for seconds and even thirds if they like. There are no restrictions. And that goes for desserts as well,” Niles said with a smile.
SummitCare Liverpool goes the extra mile with its meal services, offering buffet breakfasts on Fridays and recently they’ve added monthly meal tasting banquets, where residents and their families can try new dishes. “We set up the dining room like a restaurant and provide four or five dishes for them to taste. They let us know which meals they prefer, and provide feedback on where we can improve. It gives residents something to look forward to, and they love the variety.”
Niles' role doesn’t stop at food and maintenance. He’s also committed to the safety and wellbeing of both residents and staff. He went on to say how extremely proud he is of the work they are doing in the WHS space to keep residents and staff safe. “To show our appreciation, we celebrate every now and again with a special lunch for staff.”
“It's a really enjoyable place to work and everyone gets involved - all my colleagues are very supportive,” said Niles. “We treat this not like a workplace but like a second home. We respect everyone and welcome everyone with open arms.”
“The aged care industry is challenging but at the end of the day, it is very rewarding, and it gives you a great sense of satisfaction.”
For Niles, the most rewarding part of the job is simple: “At the end of the day, if the residents are happy, that’s what matters most.”
