We offer three methods for the payment of fees and charges, being:

1 - Payment by Direct Debit

This means that the amount on your statement will be automatically withdrawn from your bank account or credit card around the 5th working day of the month. E.g. For an amount due on a statement dated 31.08.08, the direct debit will be processed by08.09.08.

2 - Payment by Direct Deposit

This means that you can deposit the stated amount to our bank account at any Westpac Branch. For this process we will supply you with our BSB number, account number, name of bank account and a Direct Deposit Identification number (DDIN). It is important that you use the DDIN in the description or reference of your payment (depending on your bank) as this will help us to identify that the deposit is in relation to your account.

3 - Group Schedule

This is available for pensioners or DVA Care Recipients who choose to have the pension paid into the Care Recipient trust account. A trust statement will be issued each month with the trust balance.


Frequent Asked Questions - Payments

1. Why don't we accept cash?

We do not offer cash or cheque payment options at our centres due to risks associated with this practice. It is important that we protect staff and Care Recipients at the service. We do not have the capability for holding cash at the centre.

2. How to make an online payment (direct deposit)?

If you wish to pay via the internet you will need the same details as paying by Direct Deposit. We will supply you with our BSB number, account number, name of bank account and a Direct Deposit Identification number (DDIN). It is important that you include the DDIN in the reference of your internet payment as this will help us to identify that the deposit is in relation to your account.

3. What makes up the fees?

Fees are made up of:

  • basic daily fee: this is a flat rate, fixed by the department
  • an income tested fee: if the resident's income is assessed as above the threshold.
  • an accommodation charge: determined by the value of the resident's assets (as determined by the assets declaration statement.)

The basic daily fee and level of accommodation charge is prescribed by the Department of Health & Ageing as per the Aged Care Act. It is important that you send the Assets Declaration Statement to Centrelink or DVA as soon as you have been assessed for an aged care placement. Until we receive confirmation regarding your financial status you will be charged the full accommodation charge.

4. On admission do I need to pay in advance?

Yes, you are required to pay fees a month in advance. On admission you are required to pay an amount equivalent to one month of the basic daily fee, current at time of offer of placement to accept the offer of placement.

5. Invoicing

Invoices are issued at the end of each month and include fees and charges for the following month, as set by the Australian Government and Centrelink, dependant on your individual circumstances. Other charges may appear on your monthly account in addition to the daily care fee, accommodation charges and income tested fees. These charges may include Podiatry, Hairdressing, Pharmacy items, Electrical tagging, cost of approved outings, and labelling of personal clothing.